Before you book
NYC Car Service FAQs
Rates, vehicles, cancellations and how the day actually runs. If your question is not here, the dispatch desk will answer it in a minute on the phone.
Three classes. The Business Sedan seats up to 3 passengers with 2 large bags, the Luxury SUV seats 6 with 5 bags, and the Sprinter Van carries up to 14 passengers with 14 bags. Every vehicle is kept clean and presentable, and is checked before it goes out.
Our chauffeurs hold current licenses, carry insurance, pass a background check and complete defensive driving training. The vehicles are TLC-compliant and covered by commercial liability. Each car is inspected before dispatch and detailed between bookings, and child safety seats are available on request when you reserve.
Same-day and last-minute requests are welcome and our dispatch desk answers 24/7. For airport runs we suggest booking the day before, and for weddings, full-day charters and Sprinter Van bookings we recommend as much notice as you can give. A New York dispatcher confirms every reservation, usually within 15 minutes.
Yes. We cover all five boroughs plus Westchester, Long Island, New Jersey and Connecticut. We also run city-to-city journeys further afield: the Hamptons, Greenwich, Stamford, Philadelphia, Boston and Washington, DC among them.
Rates start at $95 per hour for a Business Sedan, $125 for a Luxury SUV and $185 for a Sprinter Van. That covers your chauffeur, the vehicle, fuel, and a cabin stocked with chilled water and phone chargers. New York tolls, airport fees, parking and gratuity are billed at cost, and your dispatcher confirms the final quote before any charge is made.
Yes. We cover JFK, LaGuardia, Newark, Teterboro, Westchester County and Long Island MacArthur. Give us your terminal and the time you would like to be collected, and let the dispatcher know if your plans change so the pickup can be moved.
You can cancel free of charge up to four hours before your scheduled pickup. To change the route, timing, vehicle or passenger count, reply to your confirmation email or call the dispatch desk and we will adjust the booking subject to availability.
The Business Sedan seats up to 3 passengers with 2 large bags, the Luxury SUV takes 6 passengers and 5 bags, and the Sprinter Van carries up to 14 passengers with 14 bags. If you are between sizes, tell your dispatcher your party and luggage and we will put you in the right car. We can also accommodate extra luggage, child seats and accessible vehicles.
Still deciding?
Tell a dispatcher where you need to be and when. They will tell you the vehicle, the timing and the price, with no obligation to book.